About Us
Service
SERVICE = TRUST = LOYALTY
Customer service is the life blood of our company. Since 1891, Schaefer Supply has been an integral part of servicing the Western New York and Northwestern Pennsylvania marketplace. It is our goal to keep our level of service high so we may in turn gain your trust. We invite you to contact the principles of our company should you feel the need arise.
VISION STATEMENT
"Schaefer Supply, through a commitment by its owners and associates, will be the premier wholesale distributor of plumbing, heating and piping products in its market."
MANAGER'S MISSION
"Schaefer Supply will redefine wholesale distribution in our marketplace by exceeding customer expectations, through efficiency of operations, and through aggressive market penetration."
SCHAEFER'S CORE BELIEFS
Schaefer management has started a process of changing our company culture. This cultural change will be complete when every associate knows their role in exceeding customer expectations and differentiating Schaefer Supply from the competition. Each associate must have the confidence to say: "That's not how we do things around here."
- That our Associates and Owners be fully committed to exceptional performance.
- That our Associates be offered a fair, understandable and predictable reward system allowing for personal growth.
- That our attitudes be one of family, that is, if one of us has a problem, "WE" have a problem.
- That the marketplace demands we work more effectively as an efficient team.
- That honesty and respect for associates, customers, vendors and owners is good business.